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If you’d done your research a little better, you’d know that AA had time before Irene to remedy this situation. And while their efforts may sound good in print, in reality, they’ve been less than proactive. As a frequent flier (every week), I certainly have a choice. And as an owner of 3 cats and 2 dogs, this shameful episode definitely impacts my choice of transportation as I contemplate an 800 mile move. Trust MY babies on AA? Not on their lives!
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